Shopping and order information:

Can I change or cancel my order?

Unfortunately, we are unable to change or cancel an order once processed. However please get in touch with our customer service team via Hello@ohsosweet-treats.co.uk and we will do our best to help.

How will I know my orders been processed?

Once you have placed your order with us, you should receive email confirmation. Please make sure you check your junk mail if you don't see your confirmation email. 

I've received my order and a product is damaged?

We're really sorry to hear this - our team take the upmost care when picking and packing orders but sometimes products can get damaged during transit.

Please email our customer services team at hello@ohsosweet-treats.co.uk with details of the damage alongside photographs of the damaged products

Shipping information:

How much does delivery cost?

Royal Mail Tracked48 - £3.45 

Royal Mail Tracked24 - £5.99

When will my order be shipped?

All orders placed before 3pm will be dispatched the same day. All orders placed after 3pm with be dispatched the next working day. 

How can I track my order?

Please find your order tracking details on your shipment confirmation email. Any further enquires about tracking your order please email our customer service team hello@ohsosweet-treats.co.uk

Can I change my delivery address?

If you need to make a change to your delivery address please get in touch with our team via hello@ohsosweet-treats.co.uk and we will do our best to help.

Product information:

How can I find ingredient information?

Please find the ingredient information of each product beneath each product listing.

Will you product meet my dietary requirement?

Of course! We have sweets for all dietary requirements, please see each product picture for which dietary requirement that product meets